Maintaining a Safe Distance
For the health and safety of our customers and delivery personnel, we require customers to maintain safe physical distancing guidelines. For in home deliveries, you and anyone else in your home will need to be in another room until the delivery has been completed and the team leaves your home.
1. Standard Delivery: Includes curbside delivery to the driveway of your home or office. Delivery person(s) will place your furniture/appliance to the front door of your premises. It is the customer’s responsibility to bring the item(s) further into their home, assemble if necessary, and dispose of all packaging.
2. Inside Placement: Includes two delivery persons who will place your furniture or appliance (up to 4 items) into the designated room of choice. This service covers carrying the product up a maximum of two (2) flights of stairs, unless a service elevator is available. There will be an additional fee of $15.00 per item after 4 pieces for inside placement. You will be responsible for assembly if necessary, and disposal of all packaging. The delivery agents will not move any existing furniture nor remove any existing debris (such as old mattresses). Please have your room free and clear on your scheduled delivery date. The delivery company will contact you to arrange a delivery date and provide you with a time window.
Shipping fees are calculated at checkout, however remote surcharges may apply on orders delivered outside of major markets and in remote locations. For more details on what is considered remote see, "What is considered remote?" below, or contact us for more information.
Am I able to pick up my order?
Yes! Local customers can pick up their order from our local store locations in Canada. This option will appear if you have a postal code in or near our store. Once you place your order you will receive an automated confirmation email, and when your order is ready for pick up, one of our local Customer Service & Sales Associates will give you a call and/or email.
How long does it take for an order to arrive?
We cannot guarantee any delivery date or time. We estimate a transit time of 4-6 weeks to our major markets and surrounding areas (more delays can be expected for delivery due to COVID-19). Due to COVID-19, we do not have an ETA. Thank you for your patience during this unprecedented time. We offer our full assortment of products and services and have online live chat agents available to assist you with your purchase should you have questions.